I ordered some blinds from this company in 2012 and was very pleased. Two months ago I needed to replace the blinds and asked if they still have my 2012 order--they did. I asked that the very same blinds be reordered--they confirmed this. i was given the price and paid it. The blinds ended up being on backorder and finally they arrived four weeks later than they should have. The blinds I received were not the blinds I had ordered. I called customer service who said, "no problem, we have a SATISFACTION GUARANTEED policy. We will look into your issue and call you back." They did call back and said that yes, in fact, the wrong blinds had been ordered by their staff and they would be happy to send me the right blinds because they have a SATISFACTION GUARANTEED policy. It took several
Emails and a few weeks but the correct blinds were reordered by the company and are on their way! Fingers crossed they are correct this time. Very impressed with the excellent communications by the customer service department and their efforts to make sure I am a satisfied customer. Very valuable in this day and age.
Response from Blindster
Hi Lorraine, thank you for taking the time to share your experience. We're very sorry for the mix-up with your order, the backorder delay, and the frustration this caused. We understand how disappointing it must have been to receive a product that was not what you expected. We appreciate you bringing this to our attention, and a member of our customer service team will contact you to discuss the situation further.