Love the blinds and the quality is better than I expected. My only critique is that customer service was not great as far as messaging g the policies for ordering/shipping. We purchased these for our short term rental and we had to have them sent to our handyman. It was never clear that orders going forward would have to continue being sent to him. It was also not explained well that we couldn’t qualify for an extended warranty if the blinds were being installed in a short term rental. Not great messaging and communication.
Response from Blindster
Hi Charlie, thank you for your review! We’re thrilled to hear you love the shades and that the quality exceeded your expectations. We’re very sorry, however, that the communication around our policies wasn’t as clear as it should have been. To clarify, our Accident Protection Plan requires that any replacements be shipped to the original name and address on the order. Additionally, the plan is not available for closeout products, commercial or dealer orders, orders over $5,000, or any order at our sole discretion. We understand how clearer messaging around this—especially for short-term rental situations—would have been helpful, and we truly appreciate your feedback.