I will be moving into a new home very soon. I've been keeping my eye on different blind companies and comparing prices and product. Once I narrowed my search, I googled reviews of the two companies in which I was interested. BLINDSTER, one of the companies on my list, got consistently STELLAR REVIEWS for their customer service and their product. The other blind company had horrible customer service reviews. Needless to say, I chose Blindster. I ordered over $2600 worth of blinds. Less than 24 hours after I submitted my online order, the website displayed a further discount for another sale they were having. I called Blindster to discuss the fact that the blinds I ordered less than 24 hours ago were now on sale for even less. The customer service staff was super! They made a cost adjustment with no issues. Their website clearly states that after 24 hours, the blinds are in production and no changes can be made. But this was less than 24 hours after the order was submitted.They went above and beyond to make sure that my order reflected the new sales price. They certainly lived up to their reviews for excellent customer service. Although I have not installed my new blinds yet, I did go through every blind to make sure each one worked and reflected exactly what I ordered. The product looked awesome. Everything was perfect. I will be installing these blinds in the coming week and can't wait to see what they look like in my new home. Blindster is an excellent company with which to work. if I have any additional needs, this company is at the top of my list!
Response from Blindster
Patricia, thank you so much for taking the time to share such a thoughtful review and for trusting us with your new home It means the world to us! We’re so glad your blinds arrived just as you ordered and that our team could help with the price adjustment right away. We also have a 30-day price drop guarantee, so even if it had been later when you called, we still would have happily honored the lower price...we never want our customers to miss out on a great sale! Our goal is always to be fair, honest, and to make sure every customer feels cared for. We can’t wait for you to get your blinds up in your beautiful new space, and we’re so grateful to have you as part of the Blindster family!