the blinds arrived in a timely fashion, they were as described. our issue is with the measuring instructions. with our blinds the windows slide across to open so the blinds had to be mounted further out than intended, this small difference made the valance about an inch to short especially since the walls have bull nose coving (curved not squared edges). a call to customer service resulted in the insinuation that we measured wrong and that without visual documentation there would be no assistance. we did not want new blinds just a longer valance, so that the mounting hardware would not show. but the answer was no.
so caution to all with their measuring.
Response from Blindster
I'm sorry you were unhappy with our service. We try to please our customers in every way we can.
Most of the time when the blinds fit but the valance doesn't it is because the top of your window is wider than the middle or bottom. Since you use the smallest of the 3 width measurements to order your blind, if the top is more than 1/4 inch wider than the other 2 measurements the brackets will show. When this happens we will cover the cost of the valance at a new size. However, we need photos and measurements so that we can make sure that the new valance will fit properly.
The factories do make mistakes. Photos help us to determine what the problem is (factory mistake or new size needed) and gives the factories the support they need to resolve the problem. The factories will remake anything that is made to the wrong size at no charge with photos. However, they will not remake something at a new size at no charge.
Without measuring the valance we can't determine whether the factory made a mistake. It would do no good to remake a valance to the size ordered if it was made correctly the first time.
It looks like you were unwilling to supply any photos (from your comments and our notes) or measurements so we offered to remake the valance at a new size for half of our cost. We will be happy to get you a new valance at no charge if we can get the measurements of the original valance, measurement of the window width at the top of the window and photos (if the factory made a mistake or we don't understand your request and need more information to get you what you need).
