What are they thinking?
The blinds are nice enough but they cut the valances to the same width as the blinds so they don't cover the bracket properly. I called customer service (long holds) and Fernando told me they are not able to do anything. I tried to escalate to a supervisor with some authority but they would not connect me directly- Fernando said he would connect me but then he always came back on the line with dumb questions and more double talk. They could use some training on customer service. Apparently good training is not a priority of management.
- Value of Product
- 3 out of 5
- Quality of Product
- 3 out of 5
- Ease of Installation
- 3 out of 5
Response from Blindster
Hi Michael, we sincerely apologize for the issues you described with your valances and for your recent customer service experience. Your feedback is important to us, and we take concerns like this seriously. A representative from our customer service team has contacted you directly to address the situation and discuss next steps. We hope to resolve this for you promptly and restore your confidence in us. Thank you for bringing this to our attention.
Michael, Phoenix, US ·